Front Reception, Reservation call, Internal calls Centralized
Support internal branch communication and chatting for easy staff communication. CTI with customer information makes reservation and recption call taking smooth and efficient.
Beside new corded IP base telehone, PC(windows) and Smartphones can be used to make calls by installing phone application. PHS cordless used for everyday work calls can be switched to staff's smartphone, decreasing number of fixed phones used.
With use of LAN, both internet and telephone can be used with LAN cable alone. Separate telephone wiring is no longer needed.
With multi-line support extention, use of smartphone and PC and creating internal phone network amoung branches, phone system can be centralized to improve call management and efficiency.
With use of Smartphone and PC, staff can converse with others by text messages. Sharing information with a staff or group of staffs are much easier than email. Unlike other public chat apps, information can be shared with internal staff only avoiding possible information leakage. With push notification you will never miss important message. Received FAX can be viewed in PDF form so no more printing or losing important FAX.
Support English, Chinese, Korean, Portugues, Spanish alternating translation. You can speak to translating operator 24/7 via our app. No need to hire dedicated translator for cost saving and focus on guest support.
Use smartphone (Android/iPhone) as hotel telephone. Support call hold, transfer and park hold makes it system equivalent to wireless business phone system.
Translation service to help staff communicate with foreign guests. Call operator who speaks English, Chinese, Korean, Spanish, Portugues to get instant translation service. ※Pay for time called. No contract needed.
Business Chatting feature that can be used by registered hotel staff only. Group chatting among house keeping staff could make day to day operation efficient and smooth.
Keep track of staff attendance record. Track both time and location (GPS) of punching In and Out.
Caller’s information pop-up at the time of call arrival. By interworking with dedicated Hotel Cloud service, caller’s use history and latest reservation information will display helping telephone greeting pleasant and smooth.
Record telephone conversation of external calls to avoid mishearing, telephone related claims and could be used for new staff training. Recorded calls can be reviewed and stored on your PC for future reference.
View FAX received on your smart phone or PC. Support FAX sending, search FAX by date and data storage makes it ideal for managing FAX correspondence.
HQ and branch offices, Hotels in different locations can all be connected under common extension with call transfer. Support remote extension using smart phone. Able to run Call Center like operation.
We support both Hotel's existing PMS (hotel management system) or deploying new PMS. Interwork with House keeping (indicator), billing of telephone usage and other option charges during check-out.