Case Study - クラウドPBX モッテル https://www.mot-net.com ビジネスフォン（ビジネスホン）-スマートフォンが内線化 | MOT/PBX Fri, 08 Jan 2016 04:00:25 +0000 ja hourly 1 https://wordpress.org/?v=6.3 Construction of large scale call center Major bank https://www.mot-net.com/en/en-case/en-callcenter/1862 https://www.mot-net.com/en/en-case/en-callcenter/1862#respond Fri, 08 Jan 2016 04:00:25 +0000 http://www.mot-net.com/?p=1862 Products：MOT/PRO-2、MOT/PRI-5 Base：1 Situation ・Each offices of this bank deal wi... (続きを読む…)

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Situation

・Each offices of this bank deal with not only daily business operation but also inquiry. ・This situation interfere with daily business operation, so Major bank considers constructing call center.

Issue

・The call center which the bank considers constructing is Large scale call center with 100 employees, so the cost for construction is high. ・The server which control outside line and CTI system is necessary.

Demand

・To construct call center at low cost ・This bank want the server which control both outside line and CTI system by itself.

Content

・MOT/PRO control both outside line and CTI system. ・Office24 provide this major bank with all services. As a result of that the cost is reduced.

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Office24 support our client before and after installing by ourselves. Construction of call center makes daily business operation improved.

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]]> https://www.mot-net.com/en/en-case/en-callcenter/1862/feed 0 Make smart phone extension https://www.mot-net.com/en/en-case/en-office/1870 https://www.mot-net.com/en/en-case/en-office/1870#respond Fri, 08 Jan 2016 04:00:00 +0000 http://www.mot-net.com/?p=1870 Products：MOT/PBX M-V2、SIP Phone-10 Base：Multiple bases Situation ・55 units of ex... (続きを読む…)

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Situation

・55 units of extensions （20 units are mobile phone for FMC） ・Use optic fiber ・Use other LAN cables in case of telephone and data ・Use  smart phone as extension in the office, and use smart phone as mobile

Issue

・It is not easy to use mobile phone which company lend.（Hold, Transfer and so on） ・It takes cost to call with mobile phone which company lend, so using the mobile phone doesn't lead to cost reduction. ・The mobile phone which company lend is not compatible with transferring a call which is received by s employee.

Demand

・To originate and receive a call with smart phone with individual external number in and out of the company ・To improve usability for transferring and holding on the smart phone side ・To reduce the cost for a call between office phone and mobile phone

Content

・Install MOT/PBX M-V2 and 4 units of wireless access points in a floor. Construct extension network by wireless LAN in the office and by packet network out of the office.

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Make wiring in the office much easier by reducing business phone to 10 units and replacing most business phones by smart phones. As a result of that it is possible to hold and transfer an extension call with smart phone and reduce the cost for mobile phone.

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]]> https://www.mot-net.com/en/en-case/en-office/1870/feed 0 Reduce the charge for a call to foreign countries by more than 100000 yen- KL Trading Co.,Ltd. https://www.mot-net.com/en/en-case/en-trade/1866 https://www.mot-net.com/en/en-case/en-trade/1866#respond Fri, 08 Jan 2016 03:58:49 +0000 http://www.mot-net.com/?p=1866 Reduce the charge for a call to foreign countries by more than 100000 yen KL Tra... (続きを読む…)

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Reduce the charge for a call to foreign countries by more than 100000 yen

KL Trading Co.,Ltd.

 CEO Mr. Junichi Kawano

Point of this example

  • This company often communicate with overseas bases by telephone.
  • To have reduced to charge for a call between bases by more than 100000 yen.
  • Never miss the important phone conversation by recording all conversation.

The date of publication：10/26/2015

About detail of business

Our business is the trading business of daily goods, facilities, machines and so on between Japan and China/Asia.

The ratio of exporting is larger now. That is because people in foreign countries like the products made in Japan The main bases are Dalian City and Shanghai City. I stay in foreign countries to work in most of a month, so I stay in Japan in about a week. Besides we help the company which would like to expand China/Asia from Japan as a consultant. There are many instances that company failed in business by the differences of business practices and law, so we give advices to the company based on our experiences to avoid that kind of failure.

Reason

What I was inspired to install MOT is that sales man of office 24  propose MOT to us.

I had heard about MOT from internet or news, but I had not known about MOT very much. We decided to install MOT to reduce the cost for a call There was no fear or anxiety before installing. In my opinion we never know until we try.

After installing

We often communicate with overseas by phone, so we have reduced the cost for a call by more than 100000 yen in a month.

The cost for a call in a month was about 150000 yen before installing. However the cost has been reduced to 20000 yen. Now the communication with overseas use extension call, so we communicate with oversea by phone without carrying about the time of call. The charge for a call between Japan and overseas offices is free even if I talk for more than an hour. Free messages&Call application is getting popular now, but I don' want to use the application for business. Beside in some countries that kind of application is not allowed to use. After installing MOT/PBX, all conversation recording device is install to our office. Of course it is necessary to document about contract or important business, but this device is so useful when I want to remember the past conversation on the phone.

Support

In case of Office24, it provides all services from management to support.

Future development

Our business is getting bigger by doing daily business steadily, so I don't hope for many.  I will do as much as I can. All I need to do is doing my best.

Download the material about this case.

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]]> https://www.mot-net.com/en/en-case/en-trade/1866/feed 0 Construction of small scale call center https://www.mot-net.com/en/en-case/en-callcenter/1842 https://www.mot-net.com/en/en-case/en-callcenter/1842#respond Fri, 18 Dec 2015 01:12:21 +0000 http://www.mot-net.com/?p=1842 Products：MOT/PBX M-V2、MOT/Mini-2 Base：3 bases Situation ・Call center of Cable TV... (続きを読む…)

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Base：3 bases
Situation

・Call center of Cable TV is entrusted to this companies which offices consist of 8 people

・There are other toll free objective area. And they have branches in those area, but the offices which deal with the inbound or outbound call are 1 or 99*9
Issue

・It takes so many cost for calls between other offices.

・It is so many cost to deal with toll free call which is received from other prefectures. ・Position of each telephones often moves. Wiring around the desk is complicated
Demand

・To reduce the cost for calls

・To make the movement of telephones easy

Content

・Make extensions between all bases by PBX connection between call center and other bases without constructing a VPN. Additionally changing to IP telephone service leads to reduce the cost for a call which is received from other prefectures.

・Make telephone line and PC line unified by using SIP phone which is operated via LAN cable. As a result of that, the telephone is easily moved and the cable on the desk is tidy. And there is no cost for construction.

The charge for a call from call center to each bases is free by PBX connection. The charge for a call between bases is free.

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